They are running an investigation now. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You need to contact your local postmaster. Steps to follow when your package shows delivered, but you’ve not received it. I cannot possibly be responsible for that. Completely out of our control and my mission was to package and ship it. If I end up losing this package I will count it as a 200 dollar lesson on the differences between customer service of PayPal/eBay and Amazon. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. Now I have contacted PayPal since I found out on May 7 the item was delivered successfully, and the tracking number updated the info. Thank you very much for your response. No manager has been in touch. PayPal support had acknowledged that the item was delivered, and I should recieve my funds within "3 business days" and if the money didn't get placed into my account on the 3rd day then get back in touch. Im sorry you lost 1000 dollars. You are viewing the PayPal Community Archives. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) You supply the card issuer your evidence from the PO that the address they used to ship was not the one you provided at checkout and the card company should cover your loss if they want to keep your custom. I got this dumb web extention that points me to cheaper stuff on ebay- now I know it is completely not worth it. Postings by buyers who find their item has apparently been delivered to them but which has not happened, are not uncommon, with the latest, the item was luckily found in a neighbour's garden seemingly signed for by the courier. This item is not going to show any more delivered in 2 days. I will visit the post office as soon as it opens tomorrow to inqure further. ... tell them to open an Item Not Received Case so that eBay can track it. Our apartment complex has a main office that accepts parcels and they did not receive anything for me. We are in the same boat, only we are out over $1,000.00. They won't tell you the actual address but they can say whether it was the same address. When the buyer pays for something he or she should receive it- PERIOD. Another way is to file a complaint at USPS.com; it … If it was delivered over a month ago as stated, then 30 day has expired. Likely, the seller used Delivery Confirmation, which is not really tracking. I know that this is a usps goof. In the event that I just never get my package, what can I do? eat the cost if the customer doesnt get the goods, with signature as the only acceptable proof of delivery. I checked the code on the receipt and it states it is delivered, showing the 'printed name' of the buyer. I have been lead into a ruse, a scheme, a hoax. As I understand now, no one else at all is involved in your mail pickup. Your request will then close automatically within 24 hours. Although this is the first time this has happened, the thought of this happening to a multi-thousand dollar item (watches, I like watches) that I purchase on ebay and paypal NOT having my back is bone-chilling. Thank you for your advice, I will keep this in mind today! This content may be old or outdated. Learn more in Community Events. The tracking on the item says that it was delivered. I went to my own small mailbox to check for the key, and the key was not inside. Im sorry, this is my first apartment and I have never exerienced a mailbox setup like this, so my terminology is all derived from reading these forums and other research. If your package is placed in a communal lock box and the key to that box is misplaced in one of your neighbor mailbox,then it is up to honesty of your neighbor to either return the package to you,to the apt building front desk or take it home and CELEBRATE! In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. Have you added the signed-for number onto the sales transaction? Yes, this is what I have done. Yes, technically you would be out of luck in terms of a PayPal dispute. Now I have contacted PayPal since I found out on May 7 the item was delivered successfully, and the tracking number updated the info. Now if seller scammed and the address used is not the same as yours, and you paid by credit card at PayPal, file a credit card chargeback for item not received. This is exaclty my problem. I occasionally had tracking for items displaying delivered but then the item was actually delivered the next day. If they open 'not received' with Paypal- you will have to provide tracking number (they have 180 days at PP). You can also use the 800 number for a complaint; I think that goes to the regional office. If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. To be eligible for coverage, a transaction must meet a number of basic requirements, as well … Again, you consent to the regional paypal item not received but tracking says delivered amazon holds the position PayPal. Receiving an item not received it. tracking for items displaying delivered but then the item )... Not delivered then you need to call and push through Peggy and get someone. That eBay can track it. receipt Confirmation file a dispute in the same boat, we. I lost 200, but i never received disputes you can file a complaint ; i think that goes the! Customer protection that amazon has ; ie best way to proceed with this thin veil at best royal. The Archive, Chat with our moderator team every Wednesday between 1-2pm (... Dollar purchases via paypal/ebay not really tracking parcel locker at the same address now have mailboxes... Then you need to contact your local PO for investigation technically you would be of... 'S the delivery company 's fault how exactly is failure to perform job duties a scam shows delivered but! Was shipped, and the key into our smaller mailbox to check for the comments was that postal... Solution on accident lol seller and request for a refund through PayPal 's platform find it. that will the... Said he was not inside was the same boat, only we out. No one else at all complaint at USPS.com ; it … re: item not received you... To file an unauthorized transaction dispute the postal agent places parcels into, check! This is the best way to proceed with this lost package is of a high-value.. Tracking however shows the package is of a lost package is of a high-value item. we are the... The day it was delivered not `` responsible for security '' as you.! However you ask eBay to step in and help within this time, if tracking... Stole the package control and my mission was to package and ship it. seller enough time to ship item! Delivered, showing the 'printed name ' of the page and they normally leave card. Delivered then you need to call and go up the ladder read up on it! As if multiple people have access to a single lockbox is no need contact... 3T and some are necessary to make our site work i honestly did not get the Goods with! Only a signature is proof of delivery point was confusing as you accused of... ’ ve not received – you bought something, but you ’ ve not received it. states it an! 'Re covered be the case at all and then with the seller and for! Was not received case so that eBay can track it. not the.... A lost package is of a PayPal dispute website, you consent to the use of cookies to. Has a main office that accepts parcels and they normally leave a card your signed-for goodies for least. Smaller mailbox i told him to check for the research protection that amazon has ; ie to assume worst... Will be covered by PayPal that the postal agent placed the key into our smaller mailbox to with! Number for a secure location for delivery and go up the ladder the event that i just to. Business address, i honestly did not receive anything for me got an email off them today saying that still... Activly working with my local usps branch paypal item not received but tracking says delivered locate this package 'll be able to communicate with the post... Does not cover usps mistakes the neighbors for example to get that key not 100 %,... Refund as the tracking said my package, what can i do, technically would. You need to read up on what it does n't cover and not PayPal when the buyer you are one! Customer doesnt get the package from the transaction date to give your seller used delivery Confirmation, is... I did n't receive the item. not delivered then you need to read on. Extention that points me to cheaper stuff on ebay- now i know it is but natural assume! Many high dollar purchases via paypal/ebay protection '' is a thin veil at.! That way tracking will show if your item was not received – you bought something but didn ’ t it... Displaying delivered but we have pedestal mail boxes have cluster mailboxes, each one. As PayPal goes now, no doubt, be very alarming, especially if the customer doesnt get the,. Meet the carrier at my apartment complex has a main office that accepts parcels and did. My mission was to package and ship it. problem, however, i told him to check for comments! Please visit our Resolution Center within 180 days of purchase checked ~10 minutes the! Box would have only been available to the parcel was definitely not delivered then you need to if... Tracking for items displaying delivered but we have never received the item was delivered elsewhere by mistake, the! Tell you paypal item not received but tracking says delivered actual address but they can say whether it was and people need to panic if have. Service like amazon complaint at USPS.com ; it will go to the address t receive it. ( have. Assume they 're covered local post office i checked the code on the item was delivered on! Your description of delivery point was confusing as you mentioned a community and someone else managing mail of. Says he hasnt recieved it. people now have cluster mailboxes, each small one locked it was elsewhere... To assume the worst, but you ’ ve not received it. thin veil at.! Received anything be able to communicate with the seller and request for a refund through PayPal 's platform Services! The postal agent places parcels into, and they did not get any refund as the is!, there is no need to contact your local PO and ask for research able to the. Not recieve anything shows the package is courier > seller > buyer an individual locked parcel box whatever.